Ordering Details, Terms, and Conditions

1Ordering Information

Orders may be placed by email, telephone, written purchase order, or through other electronic means approved by Mironova Labs, Inc. (“Mironova”). Telephone orders are accepted Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. holidays.

Orders received by 2:00 PM Eastern Time may be eligible for same-day shipment if product is in stock and shipping conditions permit (Monday through Thursday only). Same-day shipment is not guaranteed.

Purchase orders submitted for confirmation purposes must be clearly marked “Confirming Order” to avoid duplication. Mironova is not responsible for duplicate shipments resulting from unclear or redundant purchase orders.

Acceptance of any order is subject to availability, internal review, and written confirmation by Mironova.

2Customer Accounts & Electronic Orders

Electronic orders require an established customer account. New customers may be required to complete an account setup and verification process prior to order acceptance.

If you do not know your customer number or wish to establish a new account, please contact Mironova prior to placing an order. Mironova reserves the right to confirm electronic orders via email or other written communication.

3International & Foreign Customers

Mironova serves international customers directly and/or through authorized distributors, depending on region and product type. International customers are responsible for ensuring compliance with all applicable import, customs, regulatory, and licensing requirements in their destination country.

Mironova is not responsible for delays, seizures, or losses resulting from customs clearance issues, improper documentation, or regulatory restrictions in the destination jurisdiction.

4Pricing & Payment Terms

• All prices are quoted in U.S. Dollars (USD) unless otherwise stated.
• Payment is accepted via U.S. bank transfer, ACH, wire transfer, or approved credit cards.
• Standard payment terms are Net 30 days, subject to credit approval.
• Mironova reserves the right to require prepayment for new customers, international customers, custom synthesis, bulk orders, or customers with outstanding balances.
• Bank fees, wire fees, intermediary charges, or currency conversion fees may not be deducted from the invoice amount.

Prices are subject to change without notice. Pricing is valid only for the specific quotation or order confirmation issued by Mironova.

5Shipping Terms & Risk of Loss

Unless otherwise stated in writing:

• All shipments are F.O.B. Mironova facility (United States)
• Title and risk of loss transfer to the customer upon tender to the carrier

Mironova selects shipping methods that reasonably ensure product integrity; however, transit times and carrier performance are not guaranteed.

Freight charges are prepaid and added to the invoice unless otherwise arranged. Customers requesting collect or third-party billing must provide valid carrier account information at the time of order.

6Domestic Shipments (U.S.)

Standard overnight or expedited shipping may be used when required to preserve product quality, though availability varies by location. Alternative shipping methods may be considered upon request if they do not compromise product stability.

7Canadian & Other International Shipments

Customers are responsible for providing complete and accurate import documentation prior to shipment. Mironova is not responsible for product degradation, delays, or losses caused by incomplete or incorrect import documentation, regulatory review, or customs delays.

Any courier-related delays or damages will be evaluated on a case-by-case basis.

8Returns, Replacements & Claims

Due to the nature of chemical products:

• Returns are not accepted for customer ordering errors.
• Products may not be returned for credit unless expressly authorized in writing by Mironova.

Claims for damaged, incorrect, or non-conforming material must be submitted in writing within 30 days of receipt, including catalog number, lot number, and supporting documentation. Failure to notify Mironova within this period constitutes waiver of the claim.

9Technical Support

Technical assistance is available during normal business hours. When contacting Mironova regarding a purchased product, customers should provide the catalog number, lot number, and date of purchase to facilitate efficient support.

Technical guidance is provided in good faith but does not constitute a warranty or guarantee of suitability for any particular application.

10Bulk Quantities & Custom Synthesis

Many Mironova products are available in bulk quantities. Custom synthesis, scale-up, formulation, or development services may be offered under separate quotation and contractual terms.

Bulk and custom products are non-cancelable and non-returnable once production has commenced, unless otherwise agreed in writing.

11Intended Use & Regulatory Status

Unless explicitly stated otherwise, all products are intended for laboratory research, analytical, or industrial use only.

Products are not intended for human or veterinary use, diagnostic use, or therapeutic application. Customers are solely responsible for determining compliance with all applicable laws, regulations, and approvals governing use of the products in their jurisdiction.

Only technically qualified personnel should handle Mironova products, and all users must review and comply with applicable Safety Data Sheets (SDS) prior to use.

12Quality, Specifications & Documentation

Mironova products undergo quality control and analytical review prior to release. Certificates of Analysis (CoA) or other analytical documentation may be provided upon request.

Specifications apply at the time of shipment only. Mironova does not guarantee stability or performance beyond stated specifications or shelf-life under customer storage conditions.

13Packaging

Products are typically supplied in chemically compatible containers appropriate for the material. Alternative packaging, formulations, or labeling may be available upon request and may incur additional costs.

14Intellectual Property & Patent Disclaimer

Mironova makes reasonable efforts to avoid infringement of third-party intellectual property. However, no license is granted, expressly or by implication, under any patent, trademark, or other intellectual property right.

Customers are solely responsible for conducting any necessary intellectual property, freedom-to-operate, or regulatory assessments related to their intended use.

15Warranty & Limitation of Liability

Mironova warrants only that products will conform to their stated specifications at the time of delivery.

No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are provided.

Mironova’s sole liability and the customer’s exclusive remedy shall be, at Mironova’s option, replacement of the non-conforming product or refund of the purchase price. In no event shall Mironova be liable for indirect, incidental, special, or consequential damages, including lost profits, production delays, or handling costs.